Vodacom..."No-Show-dacom"

Call centre offered me an upgrade to iPhone 7+ for my daughter's contract. I accepted it, and placed the order. Only to find out that it's a refurb and that they don't have stock....none of which was discussed with me. Upon follow up, I am told this, and only then.... So the agent offers an iPhone 12 which was a far better option anyway, so i promptly issue the green light on the upgrade.....only to be told that the previous order is now blocking this one, and that some other department will make contact to cancel the old and misrepresented "contract/order" and replace with this one......said call is still awaited!!!!! Will they wait for me to call to follow up AGAIN???!!!!

Customer service>???????? Is this where you are at now Vodacom?????? Shame.