VODACOM=NIGHTMARE!

My name is Nomalizo Kumalo and I had a contract with vodacom where I defaulted on payments due to unforeseen circumstances, andthe total amount that I owed at the time was R1912.03. I then made arrangements and paid R200 to the attorneys that was handed over to, I was then advised to finalise the payment I can pay directly to vodacom either at the shop or take their banking details. On the 16th of October 2023 I made the payment of the remaining amount of R1712.03. I then called to cancel the contract and was told there would not be additional amounts or anything required from me only to find calls that I owe R640 and I kept explaining that I will not make that payment based on what I was initially told.

I have proof of payments as well as the initial statement that I received, they keep calling me to make this payment and I keep explaining that I will not make the payment and everytime I request for the matter to be escalated or to speak to a manager, I get told that someone else will call me back only to be told this amount- we have been going back and forth and this is negatively affecting my productivity at work as I need to constantly step out to take these redundant calls, it is also affecting my credit score because vodacom appears as an account that is in arrears however I have paid them off.