#VodacomMustFall #Customer Service rating gets a strong 0

I wrote a review about vodacom a week after they haven’t sorted out my number believe it or not my number is still not sorted out, a day after my review was put on hello Peter vodacom got a consultant to call me on the 10th at 8am she promised that my number will be unblocked in the next hour, I then called her back at 2pm and she said she was in training but will make sure it’s don’t by the end of business. On the 11th I tried calling Pulani again I probably tried calling her over 15 times during the course of the day and she hasn’t returned nor answered my calls, guys I need help my number is blocked for over a week now and I’m loosing clients and business… who can I speak to at vodacom on a directorial level as it seems as if the training for other staff is to lie to customers. Pulani promised that even my contract for the next month will be sorted out but do I even believe her ? What step should I take next, they billed me even though my number is not working… I need the number to be active as it’s my business and main number… god forbid but should their be an incident on a vehicle and if tracker try’s to contact me they will be unable to, is this the way all vodacom customers are treated ? Vodacom even refuses to go back to they call logs to see what was promised to me initially and they refuse to take responsibility. I think it’s time to change #vodacommustfall Thank you to Pulani for showing me what vodacom customer service is and what you’ll are trained for. Will vodacom reimburse me for the business lost during this time ? I highly doubt it, I need my number to be active asap. Please do not say that you’ll resolved the query if my number is not unblocked and please only contact me once the number is unblocked