#VodacomMustFall

Dealing with vodacom is an absolute nightmare, I’ve been in contact with vodacom from the 7th of July in regards to my contracts, I have upgraded my data contract to more data but the consultant who is probably not qualified didn’t advise that she’s putting my number on a home internet I thought our calls are recorded, turns out everytime I call vodacom to resolve this issue as my number stopped working from the 3rd they told me that they are doing a upgrade reversal and refuse to investigate the matter or pull call records to sort out how they miscommunicated but I have to suffer for their actions, this is my work number and I loose money everytime my number is off which vodacom would not compensate nor are they interested in fixing they errors but will definitely debit me at the end of the month, who do you speak to as even the branches advised that I have to call in to sort it out because the upgrade was done online. Everytime they tell me please be patient after lying about the turn around times. Managers make promises just as their consultants which are not met, vodacom over the past month wasted my time and my money and I wish I never choose them as my network provider. How do I get help to get my number to work or how do I get help to put my number on prepaid atleast so I can go to another service provider. #VodacomMustFall #Worst service provider #WeDontDeserve This type of service if we are paying for it #Change your service provider to anything else but vodacom cause they won’t help when they make a mess up. They only know you when they want your business but they customer service and turn around time is terrible, there is no one that can help. #Vodacom must fall