GN
George N

1 reviews | Active since Jul 2020

30 Sept 2021, 08:57

Vodacom/MTN tower coverage

Vodacom is not repairing the shared tower with MTN. The MTN signal from the transmitter in the Koo Valley between Montagu and Touws River on the R318 has been off since Tuesday 21 September. The tower is on the farm Versameling. The matter was reported to MTN Coverage on Thursday 23 September and again on Monday 27 September at their Coverage Call Centre. I was informed that the tower is a shared Vodacom tower and the matter has been reported to them. The tower belongs to Vodacom. Due to there being no signal, no data is being transmitted. No payments of wages, deductions or allowances can take place in the farming community. Must we now have labour unrest, burning of farms, riot police and high profile news in our area again, before action takes place. There are more than 300 seasonal workers and their families that must be paid.

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Replies (3)
Vodacom
Vodacom's reply30 Sept 2021, 09:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 Sept 2021, 15:27
Official
Dear George Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent your query to the Network Department for further assistance.
Your reference number is A2-OUQT-UOVSU Regards Consumer Website Team

Best regards,

GN
George N's update01 Oct 2021, 11:11
Reviewer Update
Thank you for correcting the problem with transmission. Service was back online at 21h00 on 30 September. It is a pity one must resort to Hellopeter to get the job done.
My workers can now be paid on time. Thanks.