Vodacom/Metrofibre urgent wi-fi installation????

I requested a transfer of my wi-fi from Gauteng to the Eastern Cape through Vodacom on 25/11, as I would be moving. On the 28/29 of November I followed up and was told it takes 30 days or I must pay for both, which I agreed to do as I am working from home and I need wi-fi urgently.. I followed up again the next week and was told my ticket was closed aa I had not sent proof of address. I sent proof of address to the address I was given and a new ticket was opened on the 04/12 (SR***) When I followed up the next day I was told the original ticket was closed because it had been handed over to Metrofibre. The agent said he would send a message to Metrofibre and get them to contact me. When I followed up in the afternoon, the email had not been sent to Metrofibre. The agent promised to send one immeditely and when I followed up the next day the email had been sent but there was no reply from Metrofibre. I followed up again that afternoon and the next day but there was no reply from Metrofibre. I asked to speak to a supervisor/manager but was told he was busy. I then phoned Metrofibre and was told they came to instal on the 24/11 and thd house was empty. The request was with a department that was goinv to let Vodacom know that a new request needed to be sent through. Since then I have phoned Metrofibre daily and keep getting told it is with their maintenance team. HOW LING DOES AN URGENT INSTALLATION TAKE? Are Vodacom going fo reverse all the data I have had to use to work as well as all the phone calls I have had to make???