VODACOM/METROFIBRE SERVICE AND INEFFICIENCY

Having reporting a fault on Friday 3rd and explaining that it was extremely urgent as I work at home on an hourly rate and going through troubleshootting, with several operators even the technician who eventually phoned and said that my fault needs someone to comes out and check either the line or the router, I have to date, never had the courtesy of a follow up or notification as to how long this will take - I am losing money by the hour and there just doesn't seem to be anyone taking me seriously or there no urgency nor service of customers