Vodacom/Metrofibre - Incompetence At It’s Worst

If I could give both Vodacom and Metrofibre a zero rating I would. My fibre service went down on 14 Nov. Logged the service request on the same day and Vodacom did nothing for two days. Eventually contacted Metrofibre myself and they sent a tech out on 20 Nov. Still no service after they left so had to get a hold of Vodacom again. They restored service on 21 Nov at around 10:30am. It worked until 11am on 22 Nov and then went down again. Metrofibre said it was now an area outage and they were aware of it. Called again on 23 Nov and they said the same thing. However my neighbour who is also with them had service restored yesterday so it could not have been an area outage. Called Metrofibre again this afternoon and they now claim is line degradation and it’s not an area outage. They therefore **** to me since Tuesday. For two weeks I have only had service for one day. Both companies are absolutely ***********….while I have no service Vodacom hides behind its turnaround time policy and are adamant that they are within turnaround. Both companies should remember that the test of a company is how they respond when things are not working….both have failed miserably