ZM
Ziyaad M
1 reviews | Active since Nov 2018
09 Nov 2018, 17:33
VodacomLive **** - subscriptio service
Good day,
I have been charged for a Vodacom Live subscription for the past 8 days, for which I did not register in the first place.
Fortunately, I picked it up within a few days, but I have been charged R80.00 thus far.
How do I go about resolving this or getting my money back from Vodacom?
I have cancelled the subscriprtion on the VodaomLive website, even though I didn't subscribe to it in the first place.
Many thanks.
Regards,
Ziyaad
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Nov 2018, 18:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Nov 2018, 18:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Nov 2018, 13:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply22 Nov 2018, 13:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
ZM
Ziyaad M's updateReviewer Update
22 Nov 2018, 16:53I would just like to thank Vodacom customer care.
They handled the situation professionally and refunded the airtime charged.
They further blocked such content, therefore, I should not have this issue in future.
Once again, great service from Vodacom.
Thank you,
Ziyaad
ZM
Ziyaad M's update22 Nov 2018, 16:53
Reviewer Update
I would just like to thank Vodacom customer care.
They handled the situation professionally and refunded the airtime charged.
They further blocked such content, therefore, I should not have this issue in future.
Once again, great service from Vodacom.
Thank you,
Ziyaad