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Hamid A

1 reviews | Active since May 2018

12 Jun 2018, 10:50

Vodacom..***** and *****'s! Masters at crime here!

This is now the 2nd complaint I'm logging about the same issue and Im tired of waiting for my items. I upgraded my contract in April 2018. There was a promotion running at the time and I was informed that stock will arrive in about 2-3 days. I went ahead and did the upgrade however we are now in June and I have still not received my items! I got a call a few times from your contact center spinning me some ******* about being on a priority list and i will receive my items in the last week of may NO LATER THAN the first week of June...We going onto week 3 now and the store cant assist because the "Warehouse" doesn't have a shipment date planned....How long must i wait? Honestly, this is a false advertising and clearly *****ing money!!!!! I am being billed for items I DONT ****ING HAVE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! julle ma se *********

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Replies (2)
Vodacom
Vodacom's reply12 Jun 2018, 11:48
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jun 2018, 11:14
Official

Good Day

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

CJ