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Frik B

1 reviews | Active since Jun 2016

28 Jun 2016, 11:30

Vodacomlaint

<p>My phone services were suspended, and on inquiry I was told that I was overdue from July 2015. I upgraded during September 2015 and was not informed of any arrears. During a call to Vodacom a person told me that I have been in arrears since February 2016 with an amount of R5322,00. I tried to get clarity on why I was not informed of any arrears informed. The situation is unacceptable and I have not been able to get any worthy assistance. I am very unhappy that I need to resort to a forum such as this just to be able to get proper assistance.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2016, 18:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,