Hellopeter
Share Your Experience
NC
Nqobile C

1 reviews | Active since Jan 2020

21 Jan 2020, 20:58

Vodacom/iPhone 6

I have a contract with Vodacom, I bought an iPhone 6, I got it last year April, and two months later it started freezing and not working properly, I went to the I store, they said it could be that it's full and needs an update, they did that for me, but it still gave me problems. I than took it back to Vodacom as I have a contract with them.

To my surprise they took my phone in, for two weeks, and no work had been done, apparently it was taken in to repairs or whatever... They returned my phone, stating no diagnostics had been found, yet I can't use my phone, till today, I don't know whether it's because they waiting for my phone to be out of warranty so I can pay for them to repair my phone.

Useless service and no sense of urgency.

Durban

0
Replies (4)
Vodacom
Vodacom's reply22 Jan 2020, 08:01
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

NC
Nqobile C's update22 Jan 2020, 08:47
Reviewer Update
I have been through this road twice with Vodacom already, but I will wait for your call. I appreciate that very much

Thank you. B
NC
Nqobile C's update22 Jan 2020, 08:49
Reviewer Update
It's has been almost a year with this problem.
Vodacom
Vodacom's reply22 Jan 2020, 11:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team

Best regards,