Vodacom,Insurance complain /No customer service

Upgraded my phone.Paying insurance every month.& Received a 30 days complimentary screen replacement .25 Days after the upgrade the accident happened Needed a screen replacement Took the phone for assessment at the Grove she said I needed screen replacement No screens was available in SA for weeks.Ive founded a Cape Town store with a screen after weeks .Took the phone there only to find out the insurance said I can't replace the screen the phone must be replaced.After 2 months and hundred phone calls they now still didn't replace my phone or screen.Vodacom Woodlands are still trying to solve this problem with the insurance in the mean time paying insurance and working with a broken screen 2 months already and counting