JV
Jolandie V

1 reviews | Active since Feb 2024

14 Feb 2024, 13:32

#vodacom#incredible connection Carnival Mall Disgusting Service

Vodacom and Incredible connection is the worst companies to deal with. Vodacom allow Incredible connection to advertise and sell their product. Deals exclusive to Incredible Connect that Vodacom themselves don't even offer. I Contacted Incredible connection Carnival mall only to be told by staff eish I can not help you with upgrade because we are not trained and don't know the system. Long story short from calls back and forth to vodacom and Incredible connection I still have not been able to upgrade 2 of my lines. I have tried from 08:00 still on a call with Incredible head office it is now 13:10 still have not spoken to a manager been hold vir over 20 min. Can't speak to the store manager at Incredible connection either everytime I call I am told he stepped out of the store have not returned my call either. From vodacom absolute nothing is done still have not spoken to a manager to resolve the problem. From cancelations department oh we can cancel all your lines prematurely and send you the invoices with the penalties. Absolutely disgusting service I am stunned for words.

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Replies (2)
Vodacom
Vodacom's reply15 Feb 2024, 07:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JV
Jolandie V's update16 Feb 2024, 12:17
Reviewer Update
Correct I have e been a client with vodacom for many years a loyal client I have a P700 score upgrade only requires ID not 3 months bank statements payslips etc don't come and make the company look like a Saint I am being the difficult one for 3 days you could not process 2 upgrade to informe 16:20 yesterday afternoon now you need banksatements pure incompetence and un educated staff the FSC reached out to me at 09:00 willing to take staff from a different store to process the upgrades correctly only for me to follow up at 12 to be informed system offline at the store problem will not be resolved today how convenient so get all your facts straight before you want to come and defend the disgusting *********** service or lack of it this is absolutely apoaling to say the least