vodacomi is the worst service and *********** service provider for 2020

Had the worst experince with vodacom in my more than 15 years being a loyal customer. I upgraded my contract on 27th November on the black friday specials on line service ***, have been sent from pillar to post from their *********** third party delivery ( RAM ) upgrade, online and upgrade division. today is the last day of the year still have not or will not recieve what i ordered from them . their promise to deliverver within 7 to 10 working days. until i phoned after 12 days to find out when are they delivering, to be told that my parcel is in cape town while im in Johannesburg., on the 14th and 15th recieved an sms and a call from RAM to inform me that they will deliver my parcel at the school 100 meters from my house i did not know whether my other profession is being a teacher ?. I asked the guy to inform the driver to call me when he gets to the school so the i can meet him there i dropped every thing for the day and waited they did not deliver until i phoned the later to check if the driver is still coming ro deliver they told me that he did not leave with the parcel on the day , they said they will redeliver on the 17th still nothing happened i phoned again the driver did not have the parcel ram ram telephone no: ***. As if the nightmare was over it was the beginning of one phoned vodacom spoke to queries, upgrade, on line and after sales and spoke to a number of agents some dropped the line on me , some refered to to the other department spoke to Alton, Tshego, Mpho, Tsidi, Josline, Sindi and Michel. My simple ask was that can i get what i ordered from vodacom and vodacom to deliver on their promice nothing more or less bur till this last day of the year my query was not resolved what i get is a phone call to sell me a phone as my contract is due for an upgrade.