Vodacom/Huawei poor service/false promises

I recently upgraded in April 2019, one of my vodacom cellphone contracts at vodacom mimosa mall, Bloemfontein. I upgraded to a Huawei P30 Pro. As part of the upgrade, I was supposed to receive a HUAWEI smart watch. This was supposed to be delivered within 30 days to my business address. The value of this watch is R 5500.00. The first month went by, still no watch. Since then I have been to vodacom numerous times, and every time there is another excuse and false promises. I even spoke to the area agent from Huawei, and guessed what?? More promises and excuses. I have been a loyal customer since 1997, never missed a payment, and I feel that someone ( with authority) need to give me a answer or solution. Wonder what will happen if I don’t keep my side of the contract by not paying? Is a contract not supposed both ways??? Wonder if I will get any response from Vodacom. ?????