KS
Kogeela S
1 reviews | Active since Jan 2019
30 Sept 2019, 13:18
Vodacom/hellopeter
Had a data contract and cancelled it, they kept debiting my account for 6 months yet I was not using it. Called and called no actions. Apparently cancellations were not dealt with in store (where I've been as well). If it wasn't for hellopeter, I wouldn't have been able to solve the problem. Thanks hellopeter!!!
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Replies (2)
Vodacom's replyOfficial
30 Sept 2019, 16:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2019, 16:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Sept 2019, 16:49Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2019, 16:49
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,