VODACOM=FRUSTRATION, IRRITATION AND NO ACCOUNTABILITY

I have been a Vodacom customer for many years, but am at the end of my patience with them. I contacted Vodacom on the 20th of July to switch my daughters sim to prepaid at the end of August when the contract would be up. I was assured that it would be switched to prepaid, but never received confirmation of that. On the 17th of August, I called to check regarding the invoice I had received for that number, and I was assured that the invoice would be the last for that sim card, and confirmation was emailed and messaged to me that the number would switch to prepaid on the 31st of August, although my previous request (20th July) was not processed. Yet, September I received yet another invoice for the number. I called today, and was told that the prepaid request had not been processed, yet Vodacom themselves had sent me email and sms confirmation thereof. They have since issued another confirmation that the number will switch to prepaid at the end of September...3 phone calls, hours on hold and a lot of frustration to do one simple thing, which, if past experience is any indicator, will STILL not yield the desired results. My feeling is that no-one is actually accountable - there is not a single person that represents the accounts department, or one person that handles a specific account, so that you can go back to them and say "you told me this or that". Instead, you get shunted from one department to another, and just get told " sorry about that", but still no results. I have struggled with my Vodacom accounts since last year October, and I am heartily fed up with calling for the same issues over and over. Would definitely not recommend to anyone. This latest issue is the last straw - when my contracts are up, I'm out.