Vodacom/Frogfoot fibre

Hi, I am not here to make a big noise, I as a maintenance guy for years and understand things break, but I have joined Frogfoot, was very pleased, then upgraded to 100/15mbs, I was reasonably happy it was fast, I then wanted to up things to the next level and decided to pay for a 200/200mbs line and was excited as my son does online gaming and we stream etc.....was so positive this was going to be flipping awesome, so I app**** threw Vodacom to upgrade my line to 200/200mbs, just before the due date there was a 2 day outage, I lived threw it with no complaints and then eventually on the third day, the day of my upgrade activation fibre came back, line was upgraded, AWSOME, or so I thought!!!!! I have now been struggling over 2 weeks to get some help on my line, they eventually put me back to a 100/100mbs line as apparently the 200 line is faulty, but even now on 100/100 I am not getting more that +- 25 to 50mbs, WITH NO DEVICES CONNECTED BUT MY CELL UPON TESTING, I am sick to death of sending Vodacom screen shots from ''laptops with connected with ethernet cables, using different speed testers etc!!!" my streaming is even worse then before the outage when I was on a 100/15mbs line, all I am asking for is help to get my line back up and operating, this is what I am being billed for!!!! PLEASE. VODACOM PLEASE ASSIST IVE BEEN A LOYAL CUSTOMER SINCE 2004/FROGFOOT????