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Pauline M

1 reviews | Active since Sept 2020

11 Sept 2020, 18:47

VODACOM!!!!!!!!!!!!***** IS THEIR GAME!

It seems like there is a lot of ***** that is organised inside Vodacom shops. In 2016, I upgraded my contract with Vodacom in Fourways. I was amazed when I did not receive airtime at the end of the month. When I checked my statement, I noticed that my number has been changed. All the numbers are exactly the same except for the second last that was changed from a 4 to a 5. I have been trying to get Vodacom to fix this since 2016 up to today. I have made thousands calls and forwarded endless emails but my query is not being attended to. At some stage I was asked to do an affidavit which I did and still nothing happened. Vodacom is busy deducting my money and giving somebody else the airtime. I want Vodacom to pay my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am unable to return the debit order because of other contracts. At the moment I am getting debited with somethings I don't understand and no one is prepared to help me.

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Vodacom
Vodacom's reply12 Sept 2020, 09:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team