VODACOM...FIRE.YOUR.CRM.STAFF!

Item: Vodacom
Rating: 1
Author: Fatima D

wow...Dearest Vodacom, you, as a voice and data supplier rocks, you have always kept me in cell signal when your cousins, MTN, Telly etc have failed, for that I thank you...BUT you have the MOST lazy, *********** non accountable AF staff at the helm!! I have relocated to Amsterdam and need to cancel my acccount, I have sent emails upon emails, even did the real time chat where i gave all my details and after 1:15 hours on chat the system failed and no one came back to me (i submitted all my details, all has to be done is to contact me!), but no, to do ones job at Vodacom is not the culture of the company, i would love to see what the actual F the vision statement is...

COULD ANYONE CONTACT ME VIA EMAIL TO CANCEL MY CONTRACT (look!! You making me use CAPS, I HATE using caps), my contract had already expired, i have sent the required mail within notice period, now? Vodacom staff, you are *****ing my money...

Sort this **** out ASAP (I refuse to add please as i am immensely GATVOL of your customer "service")

NO REGARDS, NOW!

Helpful (0)

Replies (4)

Vodacom's replyOfficial

13 Nov 2018, 09:38

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Nov 2018, 09:38

Official

Vodacom's replyOfficial

13 Nov 2018, 10:16

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that we have responded via email. Regards Consumer Website Team

Vodacom's reply13 Nov 2018, 10:16

Official

Fatima D's updateReviewer Update

13 Nov 2018, 10:34

Hi there, thank you for your reply, I have been contacted and have already responded with the info requested...holding thumbs things will be sorted.

Fatima D's update13 Nov 2018, 10:34

Reviewer Update

Hi there, thank you for your reply, I have been contacted and have already responded with the info requested...holding thumbs things will be sorted.

Fatima D's updateReviewer Update

15 Nov 2018, 19:57

Greetings, a big thank you to the team that is monitoring Hellopeter, I deeply appreciate the professionalism and speed of your service. My contract has been successfully cancelled.

Fatima D's update15 Nov 2018, 19:57

Reviewer Update

Greetings, a big thank you to the team that is monitoring Hellopeter, I deeply appreciate the professionalism and speed of your service. My contract has been successfully cancelled.