vodacom/Finrite *******

On the 22 August 2019 I reported my device lost to Vodacom & was given an itc number and reported the incident to the local police station. I was given numbers for the insurance company and i logged a claim with the call centre agent. On the 27 August 2019 I called Vodacom the Insurance which i learnt its Finrite Administrators to follow up I was told the device covered is not an Iphone which I claimed for instead it was Huawei and also told that my claim has be declined as I did not use my contract sim card for than 7 days as per their records and the advisor told me that this was explained to me when The cover was acivated in January.

I then requested her to send me the recordings of this agreement as she claimed it was ex[pained to me, she told me it would take 7 days for me to receive them via email i waited instead of 7 Days I gave Vodacom/Finrite 14 days to get the recordings of this agreement and to findout why the usage f the contract sim is not showing that it has been on the device. I need this claim issue to sorted out ASAP.