Vodacom/finrite poor disgusting Service

I submitted my claim in December 2019 to finrite insurance in partnership with vodacom and until to date no proper feedback or solution has been reached. They are still deducting my money but failed to pay out on the claim. This is so disgusting, disappointing and ridiculous for such incompetency about managers failing to deal with a problem and blame covid 19 and working from home. Vodacom/finrite must get their act together and stop *****ing from valued customers