Vodacom/Finrite insurance patheic service

Vodacom/Finrite insurance is the utmost worst. I don't know how many times I must write a review or call their offices just to be assisted, is there anyone at all that cares about Vodacom clients and actually keep the promises they make?

I am a month away from giving birth and I still have not received my cellphone that I have lost and claimed from five months ago. And still they continue to debit my account for a device I do not have, I feel like I am throwing my money away- money I could have saved up for the necessities of my new born.

I spoke to the manager at the P.E branch- Dino Lebron who would have sent an e-mail to the insurance and I would have been assisted by this week. Not only has this not happened but Dino himself does not even bother to follow up.

Vodacom I am pleading, can you please replace my cellphone or cancel my contract immediately because I am seriously sick and tired of this pathetic service.

I regret the day I took out this contract... PLEASE JUST GIVE ME MY CELLPHONE!!!!!!