VODACOM/finrite Insurance does not exist (you **** to us)

I was promised a call beck after i wrote a review last week, and to date no one has called me back. i called the call center last week and i was assured that finrite would be online today and i would be able to complete my claim. i have been on hold since this morning and they have not answered becasue Vodacom does not keep its promises. I NEED VODACOM TO replace my phone, i pay monthly and now i at your mercy, you really dont care about your customers. you dont even send an sms explaining what the delay is. REALLY REALLY BAD SERVICE