Vodacom/Finrite Insurance a total shambles...no service..no claim settled. No phone calls answered!

3rd Compaint. only way to communicate with Vodacom Insurance...still no reply from our emails and impossible to get through to Vodacom Insurance/Finrite.....their standard reply to all complaints on Hello Peter is a consultant will phone you...no one ever does. Their insurance business service is a mockery..nearly 2 weeks now and nothing has been done. Our claim which we were told has been approved... but ...The problem is that the local Vodacom store cannot get through to their insurance lines either and they need the claim/order number from the *****ic Vodasure/Finrite before we can get the ****** phone replaced. Their staff cannot do their job, whoever is employed at Finrite should be fired and Vodacom needs to get a team of insurance consultants who answer the phone and can communicate and speak with some knowledge and do the job they are paid for!. We need proof of the approval of the claim via email so we can take that to our local Vodacom store. This is disgusting service.