IM
Ilse M

1 reviews | Active since Nov 2019

07 Oct 2021, 10:22

VODACOMFIBRE Customer service SUCKS!

I have only been a client of Vodacom for 2 months and boy do I regret it.

My fibre to the home has been off for two days now and despite several calls to follow up the people on the other side just keep on saying they will escalate it. The lines to their customer services are so terrible you can barely hear what people are asking or saying.

I have now used up the 5G ****le and had to purchase data this morning - I work from home and it is incredibly frustrating. SADLY this is also the situation with a friend down the road who has now so regretted choosing vodacom fibre.

JUST SO SICK OF THESE COMPANIES happily take your money every month but when it comes to sorting out issues - they are just utterly useless!!!!

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2021, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team