1 reviews | Active since Jun 2015
VODACOM....FAIL ONCE AGAIN!!!!
ONCE AGAIN! Vodacom is a fail!! Debit Order bounced when there was money in my account. When I spoke to one of your representatives at the call centre they explained that because the 1st September fell on a Saturday this is why it bounced. How is that my problem? Do you not debit on the following Monday? This has never been the case. I was told they would redo the debit order and still nothing. The amount i am supposed to pay is R148.99 per month and have just received a sms to say i owe R398. 86. Where does that amount even come from??????? There is a R150 penalty which i am refusing to pay as this was not my fault but what is the other R100????!!!! Get your sh*t together man! I want this resolved TODAY and i will EFT you, NOT debit order because you just take whatever amount you feel!!!
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards,
Consumer Website Team(SA)
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards,
Consumer Website Team(SA)
Best regards,