JM
John M
1 reviews | Active since Apr 2021
13 Apr 2021, 16:09
Vodacom/Elite mobile R3000 voucher for upgrade
Elite mobile phoned my wife over 3 months ago and offered her an upgrade and if she took the offer up after 2 payments of the new contract they would give her a R3000 voucher . We have paid our 3rd payment 2 weeks ago so 6 weeks after the due date of the voucher and Vodacom still has not issued the voucher . I have made at least 10 calls to Elite Mobile who every time say they will email Vodacom to send us the voucher ..... still nothing . I am now waiting for the manager of Elite mobile to give me a call . The irony is I’m using my airtime to phone to query where the voucher is in so doing giving Vodacom more business .
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
13 Apr 2021, 21:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2021, 21:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
John M's updateReviewer Update
16 Apr 2021, 12:46As expected Vodacom rep**** as above on the 13th of April and said someone would phone me .
To date nobody from Vodacom has called me.
To date nobody from Vodacom has called me.
JM
John M's update16 Apr 2021, 12:46
Reviewer Update
As expected Vodacom rep**** as above on the 13th of April and said someone would phone me .
To date nobody from Vodacom has called me.
To date nobody from Vodacom has called me.
JM
John M's updateReviewer Update
26 Apr 2021, 12:49Vodacom have no worries about their customer service . What are we supposed to do ? I still haven’t received the R3000 voucher and it is now 2 months overdue . Do their management not see their ratings for service on line . Do they care ? Obviously not .
JM
John M's update26 Apr 2021, 12:49
Reviewer Update
Vodacom have no worries about their customer service . What are we supposed to do ? I still haven’t received the R3000 voucher and it is now 2 months overdue . Do their management not see their ratings for service on line . Do they care ? Obviously not .
JM
John M's updateReviewer Update
28 Apr 2021, 16:22Phoned Vodacom today . I was told that I would be phoned back as the matter that I escalated on Monday and where I was told I would be contacted within 24 hours is now possibly 48 or 72 hours. I pointed out that this matter was escalated 2 weeks ago with team leader - Joy and I haven't received a call back from that yet either.
JM
John M's update28 Apr 2021, 16:22
Reviewer Update
Phoned Vodacom today . I was told that I would be phoned back as the matter that I escalated on Monday and where I was told I would be contacted within 24 hours is now possibly 48 or 72 hours. I pointed out that this matter was escalated 2 weeks ago with team leader - Joy and I haven't received a call back from that yet either.
JM
John M's updateReviewer Update
28 Apr 2021, 16:23 Phoned Vodacom today . I was told that I would be phoned back as the matter that I escalated on Monday and where I was told I would be contacted within 24 hours is now possibly 48 or 72 hours. I pointed out that this matter was escalated 2 weeks ago with team leader - Joy and I haven't received a call back from that yet either.
JM
John M's update28 Apr 2021, 16:23
Reviewer Update
Phoned Vodacom today . I was told that I would be phoned back as the matter that I escalated on Monday and where I was told I would be contacted within 24 hours is now possibly 48 or 72 hours. I pointed out that this matter was escalated 2 weeks ago with team leader - Joy and I haven't received a call back from that yet either.