Vodacomedy of errors

Migrated to a new package on advise of vodacom consultant. Out if airtime and data 3 hours after it kicked in. Immediately cancelled migration and requested to go back to old package. Told i must wait till next month (1 december) as i cannot be on 2 packages after vodacom franchise turned me away and said they cannot help. 7 calls later to customer service and 10 calls to cancellations promised migration will kick in 1 December - already a stretch as i now needed to buy airtime and data just so i can phone. Checked in 30 November that it will kick in and assured it will only to find out yesterday that again out of airtime and never migrated me as promised. Now they saying same thing again wait till 1 jan then we can action. Is this a joke??? What about customer service are they not grasping? Cannot be more clear that i will make it my lifes mission to advise friends and family against using them. Have never had such bad experience in all of service industry.