JC
Jimmy C

1 reviews | Active since Feb 2019

21 Dec 2019, 09:11

Vodacome Vodagone

I had 20-2 mbps. Wanted to migrate to 50-50mbps. After signing digitally was told 24 hrs. Phoned them told 3 days. Phoned them told back room would sort it out. Phoned them and was told it takes 5 days. Was told it will be sorted by yesterday morning. Phoned them last night was told that it would be sorted out within the hour. Phoned this morning was told what they all tell you. The order is still open. Yes we all know, because an order is only closed on completion chops. Just about everyone i have spoken to have cancelled with vodacom fibre. I have also now cancelled. Your ads are fantastic but you are unable to deliver...

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2019, 11:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,