VODACOME USELSS ONCE AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ABSOLUTE DISGUSTING SERVICE - THEY HAVE TAKEN MY DAUGHTERS DATA AND AIRTIME LAST MONTH WAS R600.00 AND YESTERDAY THEY TOOK ANOTHER R200.00!!! I HAD TO GO TO THE VODACOM BRANCH AT GREENACRES, DUE TO 45 MINUTES OF HOLDING ON FOR CUSTOMER SERVICE " WHICH CLEARLY THERE IS ZERO"! I THEN HAD TO LOG A COMPLAINT AND 24 HOURS STILL NOTHING RESOLVED!!!!! I HAVE ONCE AGAIN HAD TO PHONE VODACOM LOG MY COMPLAINT AND PATIENTLY AWAIT "HENDRIK" WHO APPARENTLY WAS THE ONE HANDLING IT AND 'INSTRUCTS" KEABETSOE TO SEND HIM AN E MAIL SHOCKER!!!! VODACOM YOU ARE USELESS AND ALL CELL PHONES LINKED TO US WILL BE REMOVED FROM VODACOM DUE TO YOUR SEVERE LACK OF SERVICE AND ZERO CONSIDERATION TO YOUR CLIENTS!!!!!!!
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Vodacom's replyOfficial
17 Oct 2018, 16:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Oct 2018, 12:20 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team
Vodacom's reply18 Oct 2018, 12:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team