Vodacom(e) to the party

Hi, I’m disgusted by the level of service from Vodacom Fibre department. When your service request is marked as “urgent” however 6 hours from the time it was logged, it is not assigned to a 2nd line support personnel, who would assist with my request. Not one agent can tell me what the turnaround time is for an “urgent” Service Request. How does Vodacom expect an Employer to advise one to work from home, as per direct instructions from The President himself, when Vodacom has ZERO urgency on any internet/connectivity related issues. One would assume that Vodacom would at least put some urgency on these types of requests, or a process in place to assist their clients. This was made known since 2020, meaning there would be sufficient time for Vodacom to plan accordingly.