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Chelsea T

1 reviews | Active since Apr 2020

20 Apr 2020, 16:37

Vodacome sold me a faulty laptop

I have been sold a faulty laptop by Vodacome. When I took out the contract in January my laptop stopped working properly a week later. I phoned them and they said they could not help me and that I have to take it to Mecer. I took it there and they fixed it. A month later it starts to say no sound input. I have been trying to contact someone at vodacom and they keep transferring me to another department. No one is willing to help me. All I want is a working laptop and I've been sold a faulty one.

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Replies (3)
Vodacom
Vodacom's reply21 Apr 2020, 07:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply21 Apr 2020, 11:29
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and advised accordingly. 

Regards,

Vodacom Consumer Website Team

CT
Chelsea T's update20 May 2020, 13:28
Reviewer Update
Hi

I need my laptop to please be checked into the warehouse as discussed with Marlin now that the lockdown has been relaxed. Please contact me urgently.

Regards
Chelsea
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