Vodacome Providing Poor Service To Customers

Vodacome internet line has been off for 4 days now and when I call them to ask for when they will resolve the issue, I am just told I should wait there is a backlog. We are working from home and being told I should just wait will not work. I used to think vodacome service was good but over the past few weeks they have failed to provide good service and they are not putting in any effort in getting back to customers at this time when having a working internet line is important. I asked what time a manager can call me to inform me what can be done and when and the response I got was noted. I don't understand what noted means when I need a working internet line