Vodacome pathetic services

I have been a loyal Vodacom Customer for years, however for the month of June I took a whatsapp bundle in error in the evening and the very next day I called to cancel it as I needed Data. The telephone agent said he cancelled the whatsapp bundle and gave me 10gb of Data. Only for this month when I get my bill, Im charged for the whatsapp bundle AND I was charged a pro rata fee for the data and I was not told I would be charged a pro-rata amount.I was obviously charged for the Data as well. I called the call centre and the lady just told me, it was loaded and I must pay? I mean she has it in record I called to cancel the whatsapp bundle the very next day, I didnt know they available 24/7 but it seems even if I called to cancel, I wouldve had to pay the whatsapp bundle anyway because it was 'loaded'. Absolutely pathetic.

Lets get to my fibre. Firstly I called many times to complain about how bad and slow and atrocious the fibre is. I now have had enough and called to cancel on 6th of July only to receive an email last week saying u have to give a 'calendar months' notice and sending me a pro rata bill, as well as installation and modem fees. All I was told is that its a month to month contract, I can cancel anytime and its takes a month. Nobody told me it had to be a 'calendar month' and now its basically taking me 3 months, if not longer to cancel my fibre? I asked for cancellation 6th of July, so naturally I paid for my fibre end of July, only to be told I have to pay end of Aug and then another pro rata fee and installation and modem costs thereafter, and the person couldnt even tell me when that will be debited from my account . She actually said maybe in a month or 2 months after the payment in August. To say that I am upset is an understatement. So effectively it takes 3/4 months to cancel a fibre contract with vodacom and u pay after that again. This now prevents me from getting fibre for my kids who are in high school who need it desperately because I cant afford to pay for another fibre supplier while I am 'paying off' Vodacoms month to month fibre. Vodacom is effectively messing with my kids education due to their pathetic services. I have to pay and pay and pay... That seems to be Vodacom's motto with me.... And if I dont pay, I know I will be blacklisted in no time...