MK
Maiyuran K
1 reviews | Active since Jan 2020
07 Dec 2020, 08:26
Vodacome Online: Order still pending
I ordered a Samsung A11 + Galaxy Watch online on the 29th of November 2020. Till date, my order is still pending. A guy called and promised to send me a test email to send through my documents (id, bank statements etc.) but he still has not. I called multiple times and sent through my documents to ***, but my order is still pending. All the call centre agents are giving me a run around and not helping! Ordered this for my mum's birthday and highly unlikely that I'll get it on time. How can such a big company be so clueless and not able to assist.
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Vodacom's replyOfficial
07 Dec 2020, 10:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2020, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Maiyuran K's updateReviewer Update
07 Dec 2020, 12:02I have been told that my order has expired yet I have submitted my documents and even have proof of it. It appears that Vodacom did not want approve my order and force me to get some other device and plan
MK
Maiyuran K's update07 Dec 2020, 12:02
Reviewer Update
I have been told that my order has expired yet I have submitted my documents and even have proof of it. It appears that Vodacom did not want approve my order and force me to get some other device and plan