Vodacome Online Order

Item: Vodacom
Rating: 1
Author: Mihlali H

I ordered a phone online Friday (13 December 2019), I was told I would get a confirmation call on Tuesday (17 December 2019), and receive the phone on Thursday (19 December 2019).

Tuesday I spoke to a consultant and she/ he told me that I should wait for the call, I told them I am leaving town so I wanted to cancel the order because by the time they decide to call me or even deliver the order I will be out of town, and till this day I am still waiting for my order to be cancelled.

I have been given the run around for a week now, just to cancel an order. I spoke to 4 different consultants in this week and everyday its a different story!!!!, I literally just want to cancel the order so that I can go get the phone in store.

I can't even get a phone in store because my online order has not been cancelled, I don't even understand why the store consultants can not cancel an online order!!!! So much for convenience.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Dec 2019, 14:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Vodacom's reply19 Dec 2019, 14:16

Official

Vodacom's replyOfficial

10 Jan 2020, 10:57

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Vodacom's reply10 Jan 2020, 10:57

Official