Vodacome Newcastle Mall

Vodacom Newcastle Mall has the worst and most unhelpful staff. I've been there 2 months ago, waiting for over an hour to do an upgrade. I was then told that they do not have stock of the device which I've requested for but the next morning I called requesting the same device and I was told that they do have stock. I would assume that was said to me as they where rushing because it was nearly closing time, however I did an upgrade at a vodacom which is based in JHB.

Today I went to the same store and asked a lady what is the cost to replace the screen on my device and she advised that she needs to take the decive in and send it away to samsung. I however asked if she can not check for the cost of just a screen so that I can have an idea of the cost as I do not have another device to use for now and she walked away from me and went in the back. I have waited for a few minutes and when she came out, she went by one of her colleagues who was busy with a client, spoke with her and called the next client.

The service at Vodacom Newcastle Mall is sadly very poor and the staff are very unprofessional and unhelpful.