EW
Edwin W
1 reviews | Active since Nov 2010
02 Nov 2018, 14:12
Vodacome listed innocent people on Credit Bureau
I found out that I am listed on the credit bureau as handed over by Vodacom for an amount of R752. What is worse is that not Vodacom or the so-called Debt Collector, Jacobs Burnard & Associates, can advise me what this is about. I long ago had a Vodacom Cellphone and because of horrible service I changed to MTN.
I tried to phone several times and they continue to put me from pillar to post. In the meantime, I still are listed. I search on the site and notice several of this type of complaints.
Ref Number: I **********
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Nov 2018, 17:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Nov 2018, 17:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Nov 2018, 17:31Dear Edwin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and the call goes straight to voicemail. We have responded to you via email.
Regards
Consumer Website Team(SA)
Vodacom's reply02 Nov 2018, 17:31
Official
Dear Edwin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and the call goes straight to voicemail. We have responded to you via email.
Regards
Consumer Website Team(SA)
EW
Edwin W's updateReviewer Update
13 Nov 2018, 22:13I am still struggling with Vodacom since posting this. A certain Ashwin contacted me and agreed that it is wrong. He wrote the outstanding amount back to zero, but since then he just promised to provide me with a written confirmation that they will remove the entry from the credit bureau.
EW
Edwin W's update13 Nov 2018, 22:13
Reviewer Update
I am still struggling with Vodacom since posting this. A certain Ashwin contacted me and agreed that it is wrong. He wrote the outstanding amount back to zero, but since then he just promised to provide me with a written confirmation that they will remove the entry from the credit bureau.