DM
Drikus M
1 reviews | Active since Mar 2019
22 Mar 2019, 09:31
Vodacome Lakeside Mall
Vodacome Lakeside Mall is one of the only Vodacome with a repair center onsite. Needles to say they never pick up the phone when you select to go thru to them. Secondly don't have spars onsite for a Huawei P20 Pro witch by the way broke after only having it for 6 months. They have a nice employee working in repair that try his best to keep Vodacome side clean and still help me well. Unfortunately he works for a Manager that still needs to learn about customer service because the employee needs to run to his office several time to tell him my concerns instead of him just coming out and handling the problem himself. i'm still waiting on feed for them.
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Replies (3)
Vodacom's replyOfficial
22 Mar 2019, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Mar 2019, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Mar 2019, 12:28 Dear Drikus
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply22 Mar 2019, 12:28
Official
Dear Drikus
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
DM
Drikus M's updateReviewer Update
25 Mar 2019, 13:40Vodacom. Thank you form NO Service at all.
Your Manager is a ****. i will say it as is.
Close your repair department as they do not even answer any calls.
Your manager told me i can come and get my new device this afternoon and when i called him he said that im not getting a new device anymore. Promises.
My patience with vodacome is up. I will make sure that my family cancels all there vodacome accounts.
DM
Drikus M's update25 Mar 2019, 13:40
Reviewer Update
Vodacom. Thank you form NO Service at all.
Your Manager is a ****. i will say it as is.
Close your repair department as they do not even answer any calls.
Your manager told me i can come and get my new device this afternoon and when i called him he said that im not getting a new device anymore. Promises.
My patience with vodacome is up. I will make sure that my family cancels all there vodacome accounts.