VODACOME IS THEEVES

We have been Vodacom clients for many years. We found a WhatsApp saying that we changed our email address. Contacted the contact center immediately told the full sorry to Jamie She was awesome but the supervisor was in training all day and Jamie eventually said that she is going home she will get back the next day. Well the next day she called and said the supervisor advise us to contact *****. Our flag was lifted (??????) that we've had for years due to someone trying to buy on our account. And our email just changed ( as easy as that) so your internal emp can do as they please...just awesome. Jamie did confirm that it was your Eastgate branch - can only be employee's at the branch. I want to open a case of ***** against this person. I want to know how it is? we called the call center and Ntabileng and a numb er of other call center agents just drops the phone when you call. i tell them a 30 min story and they drop the phone .... makes you feel so impotent ... no manager will bother to call back....the serves sucks then a simple email with a ridicules refund and on your next billing. so they take as they want and you must just be happy. till today more than a month ago and we had nobody call us and you can not call them ***** Vodacom is LOSSING THE BATTLE AGAINST THEEVES

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