Vodacome is *** service provider wen it comes to contract phones

I am writing to express my profound dissatisfaction with Vodacom’s services. For several months, I have been attempting to cancel my contract, yet the company continues to assert that it has been cancelled while I am still being charged. The additional costs are adversely impacting my credit score, as I refuse to pay for services that I did not consent to. Furthermore, I have been informed that I cannot cancel the insurance attached to my phone, which I find unreasonable. I am solely willing to pay for my phone, but Vodacom continues to impose additional charges, categorizing them as arrears. I seek guidance on how to file a case of ***** against Vodacom. I strongly caution others against utilizing Vodacom's services, as it seems to constitute a significant financial detriment.