Vodacome ***********

I had upgraded to a Red select package with the new S9+, and when I received my statement (with no invoice), I queried the amount which was significantly higher. I then went through the invoice telephonically with the customer service agent to realise that the amount being charged, included a pro-rata fee for the new package even though I had paid the full subscription for the previous Red Advantage package. The agent indicated that the pro-rata amount had to be reversed as the upgrade was supposed to be effective from the 1st of the month to be billed correctly (ref 1- ********** ********** ). I then got an SMS on 2 May saying it was resolved and closed. I called and spoke to Sizwe on 3 May who confirmed this amount of R480.56 ex VAT would be taken off my invoice prior to my bill for April is sent. I then asked that the issue of my not receiving statements with my invoice be fixed as I have been receiving statements for many months without the invoice - ref 1- ********** ********** and spent a long time on the phone correcting all the mix-ups vodacom's system has with my addresses. I was told it was resolved then got 3 mails saying I needed to click on a link to confirm my email address. Why I dont know, since I get my statement there anyway. But, lo and behold, the link does not work. Utter incompetence from Vodacom