Vodacome Home Wifi rip-ff

I am so disappointed I entered into a contract with Vodacom for home Wi-Fi. I have a 50MB upload and download line with which I have experienced max speeds of 1 and 2 MBps for the past few days, which is far less than I signed up or paying for. I cannot work from home, cannot stream and can't do anything without the connection taking minutes to respond! Upon calling Customer Service, I was informed that they do not provide loan routers in the event that their very own tech needs to be repaired. So, during the maximum 14 working days it will take to review the issue with the router (Which is almost the whole of July, and will not guarantee its fixed), I will be without any WIFI alternatives all thanks to Vodacom, plus I will have to pay the fee for the month. How fair is that for customer service???