VODACOME GATEWAY and BUSINESS APPLIACTIONS

After having to spend an hour and a half inside the branch to fill in copious amounts of paper work to apply for a contract, I've had enough. No online applications. I've tried for over 3 weeks to get answers about a business application for one cell phone. Consultants never get back to me, they don't even answer my emails. I kept having to call back and request answers, no one is ever able to take calls. I was told I need to send a Transunion report as I am not the only listed director, which I am, after sending that , and having to pay for it, they resubmitted my application and said they will get back to me, tick tock tick tock. Still waiting. I then sent them an email to say how disappointed I am, as I am a current Vodacom client, in my personal capacity, and have been for many years. I also mailed to cancel my business application as I have app**** with MTN in the interim , online, quick and easy with very friendly staff and helpful and application completed all in less than minutes and NO ISSUES. I requested confirmation of my cancellation via email and STILL NO ANSWER. I'm shocked at the poor service.