JR
Jason R
1 reviews | Active since Nov 2018
24 Nov 2018, 11:02
Vodacome fibre very bad customer service/support
Vodacom fibre worst fibre service provider so far. I put my order in on the 8th of October, where I was told that I would be up and running in 2 - 3 weeks. After 4 weeks I phoned to find out what's going on, the installation company (SADV) did not even bother to answer there phones. So I called vodacom fibre twice, where both times i was told that there is a backlog. I was then told twice that vodacom was going to get hold of their installation company (SADV) and find out how much longer I would have to wait until they can install. I have yet to receive either of the calls that were promised and it is going on for almost 7 weeks now. So if this is service I am getting before the fibre is even installed I wonder what krap service I'll get after it's been installed (if that ever happens)
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Replies (3)
Vodacom's replyOfficial
24 Nov 2018, 12:20 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2018, 12:20
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JR
Jason R's updateReviewer Update
11 Dec 2018, 10:37Ok so on the 26th of november two days after i recieved the above reply from vodacom, i got a call from a consultant to tell me that a consultant will give me a call regarding my issues. Firstly thanks for that it was a monumental waste of both your time and mine. Secondly if you are going to call me to discuss my issue then call me to discuss my issue dont call me to tell me someone will call me.
Ok so now it has been two and a half weeks since that phone call and here i am still waiting for a phonecall. How ridiculouse is this two months waiting for them to come and install two weeks waiting for a phonecall. why do we have to complain all over social meia (which i am now going to blow this up all over twitter facebook and here on hellopeter) before these companies will pay any attention to their customers? These companies have gotten so big that they actually dont care if they lose clients, they can just treat us however they want.
So Vodacom you can keep your fibre, if this is how you treat your customers then i dont want to be a customer anymore.
JR
Jason R's update11 Dec 2018, 10:37
Reviewer Update
Ok so on the 26th of november two days after i recieved the above reply from vodacom, i got a call from a consultant to tell me that a consultant will give me a call regarding my issues. Firstly thanks for that it was a monumental waste of both your time and mine. Secondly if you are going to call me to discuss my issue then call me to discuss my issue dont call me to tell me someone will call me.
Ok so now it has been two and a half weeks since that phone call and here i am still waiting for a phonecall. How ridiculouse is this two months waiting for them to come and install two weeks waiting for a phonecall. why do we have to complain all over social meia (which i am now going to blow this up all over twitter facebook and here on hellopeter) before these companies will pay any attention to their customers? These companies have gotten so big that they actually dont care if they lose clients, they can just treat us however they want.
So Vodacom you can keep your fibre, if this is how you treat your customers then i dont want to be a customer anymore.
Vodacom's replyOfficial
26 Feb 2019, 10:42Dear Jason,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved and fibre contract has been cancelled. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved and fibre contract has been cancelled. Regards Consumer Website Team(SA)
Vodacom's reply26 Feb 2019, 10:42
Official
Dear Jason,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved and fibre contract has been cancelled. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved and fibre contract has been cancelled. Regards Consumer Website Team(SA)