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Jade P

1 reviews | Active since Mar 2019

24 Jun 2019, 16:27

VODACOME FIBRE | SR*** CREDIT REFUND, DISAPPOINTING SERVICE.

I have been dealing with a credit refund since March, I have tried countless times to call and nothing is done, no one has contacted me.

I will be taking legal action through my attorney as Vodacom Fibre department has not assisted me as promised by them since January 2019.

I am tired of going back and fourth with consultants and managers on a daily basis, yet nothing has been resolved, I am out of options as my matter has been escalated and I receive no feedback.

0
Replies (2)
Vodacom
Vodacom's reply25 Jun 2019, 07:27
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Jun 2019, 08:59
Official
Dear Jade, 
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team