IK
Itu K
1 reviews | Active since Oct 2011
10 Jul 2025, 10:35
Vodacome fibre - No connection for more than a week now
I have been without fibre connection for more than a week now. I logged a ticker with vodacom fibre on the 30th June and everytime i call to check on the progress, the consultant want to go through the same troubleshooting i did with the first consultant and eveyrytime i get told that the issue will be escalated. I have done the troubleshooting that has established that the router might be faulty and the wifi box seems to be working , but nothing is being done beside being told that the issue will be escalated every time.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jul 2025, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jul 2025, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
IK
Itu K's updateReviewer Update
10 Jul 2025, 21:28This is not good enough. It has been 2 weeks now and the best you do is respond with a generic message?? What kind bs service is this? . I have now spent over 20G of data i had to purchase so i can be connected at home. I want that replaced. Why is the consultant contacting me? Just send the damn technician with a replacement router
IK
Itu K's update10 Jul 2025, 21:28
Reviewer Update
This is not good enough. It has been 2 weeks now and the best you do is respond with a generic message?? What kind bs service is this? . I have now spent over 20G of data i had to purchase so i can be connected at home. I want that replaced. Why is the consultant contacting me? Just send the damn technician with a replacement router
IK
Itu K's updateReviewer Update
14 Jul 2025, 09:06You are replying privately so that the public do not have to see the nonesense service Vodacom fibre is giving. Since the 30th of June my issues has been escalated. Everytime i call to follow up , it seems like the previous consultant didn't do anything to follow up on the matter. I called in again this morning and guess what? we back to escalating a matter that was reported more than 2 weeks ago. If you are going to bother to reply to this DO NOT REPLY PRIVATELY, otherwise please do not bother yourself
IK
Itu K's update14 Jul 2025, 09:06
Reviewer Update
You are replying privately so that the public do not have to see the nonesense service Vodacom fibre is giving. Since the 30th of June my issues has been escalated. Everytime i call to follow up , it seems like the previous consultant didn't do anything to follow up on the matter. I called in again this morning and guess what? we back to escalating a matter that was reported more than 2 weeks ago. If you are going to bother to reply to this DO NOT REPLY PRIVATELY, otherwise please do not bother yourself