VODACOME FIBRE LINE CUSTOMER service VERY VERY POOR

PLEASE DONT TAKE VODACOM CONNECTION This is the second time happening to us...Fibre line down for more than 3 days still no one is assigned for our task. Monday arnd 4PM the line went down, we called and raised the complaint. They said its area outage. Then tuesday morning we called they said its not area outage so raised the request and the req number ***. Now its thursday 4PM, still no one is assigned for us. IN these 3.5 days we must have called atleast 20 times to the customer care, every time they say they will escalate BUT DONNO WHERE.... we are working from home and we losing our job also as without internet we cant log in as well. DONNO WHERE TO ESCALATE